Looking for Help?
Find answers to your questions
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- Is it legal to ride an e-scooter in the UK?
- How to 'start' an e-scooter?
- How long will my e-scooter battery last?
- How long does it take to charge?
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- Slow running speed / flashing lights
- Product manuals
- My handlebars are stuck
- My e-scooter won't switch on
- My charger isn't working
- My battery doesn't last long / short battery range
- Incorrect pin code
- I can't find my stem bolts
- Connecting to the Pure app
- Changing between Miles / Kilometers
- Battery gauge drops fast
- App troubleshooting / forgotten pin code
- Wheel alignment / Handlebar adjustment
- Replacing rear mudguard
- Replacing back light
- Recommended tyre pressure
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Puncture prevention
- Flat tyre / puncture repair
- Fixing a wobbly stem
- Fitting solid tyres
- Deck replacement
- Cleaning your scooter
- What can void a Pure Electric e-scooter warranty?
- Warranty information (non-Pure products)
- Transferring your warranty
- Registering your warranty
- My warranty has expired, how can I have my scooter repaired?
- Making a warranty claim / repair under warranty
- How to find my serial number?
- Are punctures covered by warranty?
- Accessories warranty information
What can void a Pure Electric e-scooter warranty?
You will be unable to use your warranty if:
- The requested work is to repair consumable items which are not covered by warranty, these include: Tyres, innertubes, brake cables, brake pads, grips, bungs, rubber footpads and cosmetics (eg paint, decals and stickers).
- The part submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in the user manual. Including, but not limited to, inappropriate use or incorrect maintenance and storage, or signs of crash damage.
- The submitted repair work is needed due to the E-Scooter having been involved in an accident or reckless / intentional damage.
- The E-Scooter has been opened, disassembled or modified with non-licensed or non official parts, and/or by a non-Pure Electric qualified individual
- The requested work is to repair normal wear and tear, surface or cosmetic damage
- You do not have original proof of purchase that validates the E-Scooters warranty
For more information on your E-Scooter warranty please consult the user manual or the warranty information on this page.
Updated on 25 Mar 2024
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