Looking for Help?
Find answers to your questions
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- How long will my e-scooter battery last?
- How long does it take to charge?
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- How to 'start' an e-scooter?
- Is it legal to ride an e-scooter in the UK?
- My charger isn't working
- My e-scooter won't switch on
- Battery gauge drops fast
- Changing between Miles / Kilometers
- I can't find my stem bolts
- My battery doesn't last long / short battery range
- Slow running speed / flashing lights
- My handlebars are stuck
- App troubleshooting / forgotten pin code
- Incorrect pin code
- Connecting to the Pure app
- Product manuals
- Recommended tyre pressure
- Fitting solid tyres
- Deck replacement
- Replacing back light
- Replacing rear mudguard
- Wheel alignment / Handlebar adjustment
- Fixing a wobbly stem
- Cleaning your scooter
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Flat tyre / puncture repair
- Puncture prevention
- My warranty has expired, how can I have my scooter repaired?
- How to find my serial number?
- Warranty information (non-Pure products)
- Are punctures covered by warranty?
- What can void a Pure Electric e-scooter warranty?
- Accessories warranty information
- Transferring your warranty
- Registering your warranty
- Making a warranty claim / repair under warranty
What can void a Pure Electric e-scooter warranty?
You will be unable to use your warranty if:
- The requested work is to repair consumable items which are not covered by warranty, these include: Tyres, innertubes, brake cables, brake pads, grips, bungs, rubber footpads and cosmetics (eg paint, decals and stickers).
- The part submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in the user manual. Including, but not limited to, inappropriate use or incorrect maintenance and storage, or signs of crash damage.
- The submitted repair work is needed due to the E-Scooter having been involved in an accident or reckless / intentional damage.
- The E-Scooter has been opened, disassembled or modified with non-licensed or non official parts, and/or by a non-Pure Electric qualified individual
- The requested work is to repair normal wear and tear, surface or cosmetic damage
- You do not have original proof of purchase that validates the E-Scooters warranty
For more information on your E-Scooter warranty please consult the user manual or the warranty information on this page.
Updated on 25 Mar 2024
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