Looking for Help?
Find answers to your questions
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- Is it legal to ride an e-scooter in the UK?
- How to 'start' an e-scooter?
- How long will my e-scooter battery last?
- How long does it take to charge?
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- Slow running speed / flashing lights
- Product manuals
- My handlebars are stuck
- My e-scooter won't switch on
- My charger isn't working
- My battery doesn't last long / short battery range
- Incorrect pin code
- I can't find my stem bolts
- Connecting to the Pure app
- Changing between Miles / Kilometers
- Battery gauge drops fast
- App troubleshooting / forgotten pin code
- Wheel alignment / Handlebar adjustment
- Replacing rear mudguard
- Replacing back light
- Recommended tyre pressure
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Puncture prevention
- Flat tyre / puncture repair
- Fixing a wobbly stem
- Fitting solid tyres
- Deck replacement
- Cleaning your scooter
- What can void a Pure Electric e-scooter warranty?
- Warranty information (non-Pure products)
- Transferring your warranty
- Registering your warranty
- My warranty has expired, how can I have my scooter repaired?
- Making a warranty claim / repair under warranty
- How to find my serial number?
- Are punctures covered by warranty?
- Accessories warranty information
Amend or cancel an order
Due to the speed with which we process orders, we are unable to make changes or cancellations to your order.
Therefore if you have made an error and no longer require the product(s) ordered, you should refuse the delivery so that the items are returned back to Pure Electric free of charge.
If you accept delivery and later wish to return products for a full refund you will be charged £20 for courier collection costs.
Updated on 25 Mar 2024
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