Looking for Help?
Find answers to your questions
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- How long will my e-scooter battery last?
- How long does it take to charge?
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- How to 'start' an e-scooter?
- Is it legal to ride an e-scooter in the UK?
- My charger isn't working
- My e-scooter won't switch on
- Battery gauge drops fast
- Changing between Miles / Kilometers
- I can't find my stem bolts
- My battery doesn't last long / short battery range
- Slow running speed / flashing lights
- My handlebars are stuck
- App troubleshooting / forgotten pin code
- Incorrect pin code
- Connecting to the Pure app
- Product manuals
- Recommended tyre pressure
- Fitting solid tyres
- Deck replacement
- Replacing back light
- Replacing rear mudguard
- Wheel alignment / Handlebar adjustment
- Fixing a wobbly stem
- Cleaning your scooter
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Flat tyre / puncture repair
- Puncture prevention
- My warranty has expired, how can I have my scooter repaired?
- How to find my serial number?
- Warranty information (non-Pure products)
- Are punctures covered by warranty?
- What can void a Pure Electric e-scooter warranty?
- Accessories warranty information
- Transferring your warranty
- Registering your warranty
- Making a warranty claim / repair under warranty
Do Pure Electric e-scooters require assembly?
Depending on the model there can be a small amount of set up or assembly to complete before you head out for your first ride. Don’t worry - In all cases it’s simple, quick and can be completed by virtually anybody!
Pure Electric Generation 2 (Go, Air, Pro, LR) and Air3 Models:
Your scooter will have been checked and part assembled by our technicians. All that remains for you to do on arrival is to connect the handlebar assembly to the stem using 4 bolts and an Allen key, all of which will be supplied in the box.
Once assembled, we strongly recommend you complete a quick tyre pressure check using the pump supplied, adding additional pressure to reach 36PSI where necessary.
You’re now ready to take your first ride.
Pure Electric Advance and Advance Flex Models
No assembly required however we strongly recommend you complete a quick tyre pressure check using the pump supplied, adding additional pressure to reach 36PSI where necessary.
That’s it, you’re ready to go!
Updated on 25 Mar 2024
Did this document help?
Thanks for your feedback
- Choosing a selection results in a full page refresh.