Looking for Help?
Find answers to your questions
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- Is it legal to ride an e-scooter in the UK?
- How to 'start' an e-scooter?
- How long will my e-scooter battery last?
- How long does it take to charge?
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- Slow running speed / flashing lights
- Product manuals
- My handlebars are stuck
- My e-scooter won't switch on
- My charger isn't working
- My battery doesn't last long / short battery range
- Incorrect pin code
- I can't find my stem bolts
- Connecting to the Pure app
- Changing between Miles / Kilometers
- Battery gauge drops fast
- App troubleshooting / forgotten pin code
- Wheel alignment / Handlebar adjustment
- Replacing rear mudguard
- Replacing back light
- Recommended tyre pressure
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Puncture prevention
- Flat tyre / puncture repair
- Fixing a wobbly stem
- Fitting solid tyres
- Deck replacement
- Cleaning your scooter
- What can void a Pure Electric e-scooter warranty?
- Warranty information (non-Pure products)
- Transferring your warranty
- Registering your warranty
- My warranty has expired, how can I have my scooter repaired?
- Making a warranty claim / repair under warranty
- How to find my serial number?
- Are punctures covered by warranty?
- Accessories warranty information
How to find my serial number?
Your Pure Electric product has a unique identifier which we call the serial number. This is available on the box your scooter arrived in, on the product itself and via the Pure Electric App. For help on finding this on your product check the article below.
Updated on 23 May 2024
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