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Find answers to your questions
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- How long will my e-scooter battery last?
- How long does it take to charge?
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- How to 'start' an e-scooter?
- Is it legal to ride an e-scooter in the UK?
- My charger isn't working
- My e-scooter won't switch on
- Battery gauge drops fast
- Changing between Miles / Kilometers
- I can't find my stem bolts
- My battery doesn't last long / short battery range
- Slow running speed / flashing lights
- My handlebars are stuck
- App troubleshooting / forgotten pin code
- Incorrect pin code
- Connecting to the Pure app
- Product manuals
- Recommended tyre pressure
- Fitting solid tyres
- Deck replacement
- Replacing back light
- Replacing rear mudguard
- Wheel alignment / Handlebar adjustment
- Fixing a wobbly stem
- Cleaning your scooter
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Flat tyre / puncture repair
- Puncture prevention
- My warranty has expired, how can I have my scooter repaired?
- How to find my serial number?
- Warranty information (non-Pure products)
- Are punctures covered by warranty?
- What can void a Pure Electric e-scooter warranty?
- Accessories warranty information
- Transferring your warranty
- Registering your warranty
- Making a warranty claim / repair under warranty
My warranty has expired, how can I have my scooter repaired?
For products requiring repair or maintenance no longer covered under our one-year warranty, we offer three options:
1) Home Repair
We provide a range of spare parts on our website for simple repair and maintenance tasks. You can find these parts on our website HERE. If you need a part not listed, please contact us at help@pureelectric.com
2) Local Repair
For more complex repairs, or if you prefer not to perform the repairs yourself, we partner with independent e-scooter repair agents across the country. To find your closest repair agent, their contact details, and to book your scooter in for repair, click HERE
Alternatively, a local repair store may be able to assist you if our repair agents are too far away. Let us know which parts are needed, and we will email you an invoice and post the parts to your chosen repairer..
3) Pure Electric Repair
Alternatively, we can arrange for your scooter to be collected and shipped directly to our Pure Electric workshop. Here, our expert technicians will diagnose the fault(s), provide a quote for the required work, and, upon your approval and payment of the invoice, complete the repair.
4) Warranty repair
Please complete the contact form below. Our support team will review your request within 24 business hours and provide you with the next steps.
Please ensure all fields are filled out completely to avoid any delays in processing your request.
If you wish to proceed with this option, please email us the following information:
a) The model of your e-scooter (e.g., Air3 Pro) along with photos of the front, back, both sides, the dashboard, and the serial number (located on a white sticker under and around the deck).
b) A brief description of the problem you're experiencing, and any additional photos showing the issue, if safe to do so.
c) Confirmation of whether you still have the original box the product came in.
d) A £40 advance payment, covering the £20 courier costs for collection and return, and a £20 diagnostic fee. Note: If you proceed with the repair work, the £20 diagnostic fee will be deducted from your bill.
Once we have received the above details, we will email you a link to make the £40 payment for the courier and diagnostic fee.
Updated on 24 Jul 2024
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