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My transaction has been cancelled

All Pure Electric orders are subject to security checks; we use anti-fraud software that automatically voids orders considered high risk, based on a number of factors to protect our customers against fraud.

If an order does not pass these anti-fraud checks then you have received a message that your order has been cancelled and voided, the funds for your order will show as a pending transaction temporarily while the payment is being returned to your bank.

Please rest assured that funds are only released when an order has been processed successfully, so these funds will be back in your account within five working days.

If you’re concerned, we recommend contacting your bank or card issuer as they have the facilities to track these transactions.    

Updated on 25 Mar 2024