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Where is my order?

Delivery timings

All E-Scooters ordered Monday - Friday before 1PM will be dispatched the same day for next day delivery.

Any orders placed after 1PM Friday or over the weekend will be dispatched on Monday for delivery on Tuesday.

Tracking Information

Your tracking information is usually emailed to you between 2-9pm on the day of dispatch. If you haven't received your tracking details, it could be in your spam/junk email inbox - so take a look there in the first instance.

Still can't find it?

If you can't find your tracking information in your recent emails, you can log back in to your account to check for tracking updates: Account Log in.

Order status reads as delivered but can’t locate your package

Click here to find out what to do

Looking for some extra help from us?

In the rare case that you’re having trouble with your tracking details we're on hand to help. All you need to do is fill out our super quick and easy online contact form here. 

Make sure you also tell us your order number (this begins with PS) - without it, our support team will be unable to help.

Updated on 25 Mar 2024