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Warranty information (non-Pure products)

The warranty on your item will vary product to product. The best place to find out the warranty information is in the user manual that came with the product.

If you’re experiencing issues with your E-Bike or E-Scooter, please contact the help team at help@pureelectric.com with your order number (it will look like PS12345) or proof of purchase alongside the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.

Updated on 25 Mar 2024