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Find answers to your questions
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- How long will my e-scooter battery last?
- How long does it take to charge?
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- How to 'start' an e-scooter?
- Is it legal to ride an e-scooter in the UK?
- My charger isn't working
- My e-scooter won't switch on
- Battery gauge drops fast
- Changing between Miles / Kilometers
- I can't find my stem bolts
- My battery doesn't last long / short battery range
- Slow running speed / flashing lights
- My handlebars are stuck
- App troubleshooting / forgotten pin code
- Incorrect pin code
- Connecting to the Pure app
- Product manuals
- Recommended tyre pressure
- Fitting solid tyres
- Deck replacement
- Replacing back light
- Replacing rear mudguard
- Wheel alignment / Handlebar adjustment
- Fixing a wobbly stem
- Cleaning your scooter
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Flat tyre / puncture repair
- Puncture prevention
- My warranty has expired, how can I have my scooter repaired?
- How to find my serial number?
- Warranty information (non-Pure products)
- Are punctures covered by warranty?
- What can void a Pure Electric e-scooter warranty?
- Accessories warranty information
- Transferring your warranty
- Registering your warranty
- Making a warranty claim / repair under warranty
Battery gauge drops fast
The battery gauge on Pure Electric E-Scooters displays estimated battery remaining based on how hard the battery is working at that time.
For example, if the e-scooter is running for prolonged periods, at high speed, up hills or at colder temperatures, you’re likely to see the battery cells drop quickly. Once the battery has been rested, the cells will start to increase again.
Rest assured, as long as the e-scooter has been fully charged (where the light indicator on your charging unit has gone green) your e-scooter will continue to power to its full range.
The most common cause for an E-Scooter to under-perform is having underinflated tyres causing the scooter to work much harder, which will inevitably cause your battery to drain faster. The tyres should be pumped to 36PSI, we recommend completing this as a first step to extend your range.
For more information on the factors that can effect range and tips to improve your battery performance can be found here.
Updated on 25 Mar 2024
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