Looking for Help?
Find answers to your questions
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- Is it legal to ride an e-scooter in the UK?
- How to 'start' an e-scooter?
- How long will my e-scooter battery last?
- How long does it take to charge?
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- 900W e-scooter | If you purchased yours after 4th November
- Slow running speed / flashing lights
- Product manuals
- My handlebars are stuck
- My e-scooter won't switch on
- My charger isn't working
- My battery doesn't last long / short battery range
- Incorrect pin code
- I can't find my stem bolts
- Connecting to the Pure app
- Changing between Miles / Kilometers
- Battery gauge drops fast
- App troubleshooting / forgotten pin code
- Wheel alignment / Handlebar adjustment
- Replacing rear mudguard
- Replacing back light
- Recommended tyre pressure
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Puncture prevention
- Flat tyre / puncture repair
- Fixing a wobbly stem
- Fitting solid tyres
- Deck replacement
- Cleaning your scooter
- What can void a Pure Electric e-scooter warranty?
- Warranty information (non-Pure products)
- Transferring your warranty
- Registering your warranty
- My warranty has expired, how can I have my scooter repaired?
- Making a warranty claim / repair under warranty
- How to find my serial number?
- Are punctures covered by warranty?
- Accessories warranty information
Deck replacement
Note: The following information is only applicable to Pure Electric generation 2 products: Go, Air, Pro and LR.
We’re sorry to hear that your deck has been damaged, the good news however is that it’s relatively easy to replace.
In order to complete the work you will need the following:
- A flat blade screwdriver
- A 2.5mm allen key
- Either a 3mm or 4mm allen key
- A replacement deck – you can buy a spare direct from Pure Electric here.
The “how to” video guide can be found here. We strongly recommend watching all the way through to decide if you want to complete the repair yourself.
Don’t want to get your hands dirty?
If you don’t want to do it yourself, contact your local bike shop or scooter repair agent - most will be willing and able to do this on your behalf for a fee.
Updated on 25 Mar 2024
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