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The Pure Electric App is now available to download from the Apple app store and Google Play store!  

 Compatible with the Pure Air and the Pure Air Pro Bluetooth electric scooter, the app offers safe setup tips and support, an extended ride dashboard and ride stats, and more.  

 

Compatible with iOS

Compatible with Android 

Connect with Bluetooth

Features FAQs, set up and service intructions

See your range, mileage and co2 savings

Monitor your battery level



FAQs

Which e-scooters does the Pure App support?

Which phones are supported by the Pure App?

 

All iPhones (iOS 9 and under) and Android (5.0 and newer) mobile devices that support Bluetooth.

 

Please note: Andriod app coming soon.

 

Why can’t I connect to my e-scooter?

 

Make sure that your phone’s Bluetooth is turned on and set to ‘discoverable’, that your e-scooter is turned on, and that you are standing next to your e-scooter for the strongest signal.

 

Apple iPhone 11, 11 Pro, 12, 12 Pro & SE (gen 2) connectivity issues

 

Unfortunately, there is a known compatibility issue with iPhone 11, 11 Pro, 12, 12 Pro and SE (gen 2) handsets, where some Pure Air electric scooters can be discovered on the Bluetooth connection screen but can’t connect successfully.  

 

Updating your Pure Air’s original software to the latest version will fix this issue and enable you to connect successfully. There are two options to update your Pure Air if you own an iPhone 11, 11 Pro, 12, 12 Pro or SE (gen 2):

 

1. If you have access to a compatible Android phone or an iPhone 6/6S/SE (gen 1)/7/8/X/XR/XS, you can install the app on this device, log into your app account, and install the update when prompted.  

 

2. Alternatively, you can call into any Pure Electric store nationwide, and our technicians will be able to apply the update for you.

 

Once the update has been applied to your Pure Air, you should be able to successfully connect to it using your iPhone 11, 11 Pro, 12, 12 Pro or SE (gen 2).  

 

 


Which e-scooters does the Pure App support?

Which phones are supported by the Pure App?

 

All iPhones (iOS 9 and under) and Android (5.0 and newer) mobile devices that support Bluetooth.

 

Please note: Andriod App coming soon.

Why can’t I connect to my e-scooter?

 

Make sure that your phone’s Bluetooth is turned on and set to ‘discoverable’, that your e-scooter is turned on, and that you are standing next to your e-scooter for the strongest signal.

 

Apple iPhone 11, 11 Pro, 12, 12 Pro & SE (gen 2) connectivity issues

Iphone11 compatibility issues

 

Unfortunately, there is a known compatibility issue with iPhone 11, 11 Pro, 12, 12 Pro and SE (gen 2) handsets, where some Pure Air electric scooters can be discovered on the Bluetooth connection screen but can’t connect successfully.  

 

Updating your Pure Air’s original software to the latest version will fix this issue and enable you to connect successfully. There are two options to update your Pure Air if you own an iPhone 11, 11 Pro, 12, 12 Pro or SE (gen 2):

 

1. If you have access to a compatible Android phone or an iPhone 6/6S/SE (gen 1)/7/8/X/XR/XS, you can install the app on this device, log into your app account, and install the update when prompted.  

 

2. Alternatively, you can call into any Pure Electric store nationwide, and our technicians will be able to apply the update for you.

 

Once the update has been applied to your Pure Air, you should be able to successfully connect to it using your iPhone 11, 11 Pro, 12, 12 Pro or SE (gen 2).  

 


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