Looking for Help?
Find answers to your questions
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- How long will my e-scooter battery last?
- How long does it take to charge?
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- How to 'start' an e-scooter?
- Is it legal to ride an e-scooter in the UK?
- My charger isn't working
- My e-scooter won't switch on
- Battery gauge drops fast
- Changing between Miles / Kilometers
- I can't find my stem bolts
- My battery doesn't last long / short battery range
- Slow running speed / flashing lights
- My handlebars are stuck
- App troubleshooting / forgotten pin code
- Incorrect pin code
- Connecting to the Pure app
- Product manuals
- Recommended tyre pressure
- Fitting solid tyres
- Deck replacement
- Replacing back light
- Replacing rear mudguard
- Wheel alignment / Handlebar adjustment
- Fixing a wobbly stem
- Cleaning your scooter
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Flat tyre / puncture repair
- Puncture prevention
- My warranty has expired, how can I have my scooter repaired?
- How to find my serial number?
- Warranty information (non-Pure products)
- Are punctures covered by warranty?
- What can void a Pure Electric e-scooter warranty?
- Accessories warranty information
- Transferring your warranty
- Registering your warranty
- Making a warranty claim / repair under warranty
My e-scooter won't switch on
E-Scooter won’t switch on / dashboard doesn’t light up
Let’s try the basics first (sometimes it’s a nice, easy fix!).
- Check your e-scooter is definitely charged (Yes, we know… but you’d be surprised how often this is the solution!).
- Check the charger – when plugged in and turned on, is there a red or green light? If not then it’s likely there’s an issue with your charger. In this instance contact the customer team to organise a replacement.
- Once your scooter is fully charged, hold the On/Off button for three seconds.
If these checks don’t help, then you’re in need of more expert help. Please contact our customer team at help@pureelectric.com with your order number (it will look like PS12345) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.
E-Scooter turns on but won’t accelerate
Pure Electric E-Scooters have a safety feature that prevents them from starting from standstill. This is to stop you accidentally hitting the throttle and causing the e-scooter to potentially move unexpectedly from under you.
When you're ready to go, all you need to do is “kick-off” with a single firm push getting the E-Scooter to a walking pace. Once going, depress the throttle and the motor will kick in.
Still not starting?
Your e-scooter’s problem might be a little more rare, but don’t worry! We’re on hand to fix it and get you back on the road quickly.
Please contact our customer team at help@pureelectric.com with your order number (it will look like PS12345) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.
Updated on 25 Mar 2024
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