Warranty

Warranty Policy

1. Scope of warranty cover

This warranty is provided by Pure Electric to the original purchaser of the product.

For e-scooters, the warranty begins on the date of purchase and continues for 12 months, or for the period defined by regulations in the country where the product was sold, whichever applies.

The warranty covers non-consumable components against manufacturing defects, provided the scooter has been used and maintained in accordance with the instruction manual.

2. What is covered

Coverage is provided to the original purchaser for 12 months from the date of purchase.

Faulty components fitted to the e-scooter by Pure Electric at the time of purchase.

Faults caused by water ingress, where the scooter has been used and maintained in accordance with manufacturer guidance.

Components replaced under warranty are covered for the remainder of the original warranty period, or 90 days from the date of replacement, whichever is longer.

Note: Any components replaced under warranty become the property of Pure Electric and may be disposed of in accordance with local regulations.

3. What is not covered

The warranty does not cover:

3.1 Modifications and unauthorised work

Use of non-genuine parts or components

Servicing carried out by unauthorised or unqualified technicians

Fitting non-approved tyres or inner tubes, including solid or foam-filled tyres

Use of incorrect tyre pressures or damage caused by underinflated or flat tyres

Any modification to or interference with electrical systems, including motor, wiring, controller or battery

3.2 Eligibility and proof of purchase

Claims made by anyone other than the original purchaser

Claims without valid proof of purchase, including retailer, model, purchase date and price

3.3 Misuse and condition

Misuse, wilful damage or involvement in accidents

Scooters not returned in full working condition for inspection, including failure to provide the charger

3.4 Consumables and wear and tear

General wear and tear, including contact points such as the ride deck and handlebar grips

Natural battery degradation due to use or lack of care

Brake wear and adjustments

Tyres, inner tubes and valves

4. Warranty guidelines
4.1 Where cover applies

Warranty cover applies in the country of purchase. Pure Electric may offer support in other countries where possible. Please contact customer service for assistance.

4.2 Warranty period

In-store purchases: warranty begins on the date of purchase

Online or telephone purchases: warranty begins on the date of delivery

In both cases, the warranty runs for 12 months, unless local regulations state otherwise.

5. Charges and repairs

If a scooter is found to be:

Out of warranty

Not covered by warranty

Or no fault is identified

Pure Electric will provide a repair quote before any work is carried out.

Repairs will only proceed once approved and paid for

If declined, an inspection fee of £20 will apply

A collection and redelivery fee of £30 may apply where this service is used

6. Non-payment of charges

Scooters will only be returned once all outstanding charges are paid

Payment is required within 14 days

7. Warranty claims

Only the original purchaser may submit a warranty claim. All claims must comply with this policy and will be assessed accordingly.

8. No fault found

If no fault is identified after inspection:

An inspection fee and return shipping costs may apply

Charges will be confirmed in advance

Scooters must be returned complete, including the charger, to allow full diagnostic testing.

9. Component-specific coverage
9.1 Chassis

Covered:

Frame, ride deck, fork, handlebar stem

Folding mechanisms, fixings, battery box and stand

Not covered:

Impact damage, overloading, stunts or crashes

Incorrect assembly or torque settings

Use of non-genuine parts or modifications

Cosmetic damage

9.2 Motor

Covered:

Motor unit failure

Motor wiring, axle and wheel bearings

Not covered:

Damage to cables or connectors

Incorrect fitting or torque

Use with underinflated or non-genuine tyres

Cosmetic damage

9.3 Lithium-ion battery

Covered:

Battery, charging system and control systems

Charge port, charger and charging cable

Not covered:

Use of non-genuine chargers

Claims without returning the charger

Physical damage to battery casing or connectors

Normal battery degradation or range expectations

9.4 Brakes

Covered:

Brake lever, bell, sensor, actuator and internal mechanism

Electronic braking systems linked to motor performance

Not covered:

Brake cables and sleeves

Wear of friction surfaces

Contamination-related damage

Routine adjustment and wear

9.5 Wheels

Covered:

Tyre delamination

Wheel deformation

Bearings, axles, screws, fork covers and mudguards

Not covered:

Tyre wear, punctures or cuts

Inner tubes, valves and valve caps

Non-genuine tyres

Impact damage or misuse of mudguards

9.6 Handlebars

Covered:

Folding bars, switches, indicators, lights

Display, throttle, stem, latching mechanism and grips

Not covered:

Wear and tear or impact damage

Poor adjustment or non-standard accessories

Cosmetic damage or modifications

9.7 Electrical system

Covered:

Wiring, motor control unit, charging port, charger and display

Failures caused by reasonable water ingress

Not covered:

Damaged connectors or cabling

System modifications or interference

Use of non-standard charging equipment

Use with non-genuine or unsuitable tyres