Refund policy

To obtain a full refund, within 30 days of receiving the item you must inform us that you will return the goods in an “as new” condition. Pure Electric defines “as new” condition as unridden, with all parts, manuals and accessories included in the original box and packaging.

Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this returns policy.

Refunds will be processed within 14 days of us receiving the returned item, using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.

Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with. We are unable to offer any refund without a valid receipt.

This does not affect your statutory rights.

To find out more please view our refund policy here