We get lots of questions about our electric scooter warranty. What does it cover, how long does it last, and what happens if something goes wrong after it ends? Here are clear answers to the questions we hear most, based on our current warranty terms.
Knowing you are protected if something goes wrong is part of what makes a scooter a sound choice. Our warranty is written to be straightforward, and you can always read the full terms on our warranty page.
What is a warranty?
A warranty sets out what we will put right, and for how long, if a fault develops with your scooter. It gives you a clear route to getting a problem fixed and your scooter back to riding the way it should.
How long is the Pure Electric warranty?
All of our e-scooters come with a 12-month warranty.
Scooters bought from our Outlet come with a 6-month warranty.
When does my warranty start?
If you bought your scooter in store, your warranty starts on the date of purchase. If you bought online, it starts on the date of delivery. Keep your receipt or order confirmation safe, as it is your proof of purchase.
What does the warranty cover?
Our warranty covers factory defects on non-consumable parts, provided your scooter has been used and maintained in line with the user manual.
It also covers faults caused by water getting in, as long as your scooter has been used and maintained in line with our guidance. All of our current scooters carry an IP65 rating, and following the manual keeps that protection working for you.
If we replace a part under warranty, that part is covered for the rest of your warranty period or for 90 days, whichever is longer.
What is not covered?
Some things fall outside the warranty. These include:
- Modifications to your scooter
- Non-genuine parts
- Servicing or repairs carried out by anyone not authorised by us
- Non-approved tyres, including solid tyres
- Running the wrong tyre pressures
- Damage from accidents or misuse
- General wear, such as grips and the deck
- Natural battery degradation over time
- Brake wear and brake adjustment
- Tyres, tubes and valves
As a rule of thumb, follow the user manual, use genuine parts and keep your tyres at the recommended pressure. It keeps your scooter riding at its best and keeps your cover in place.
You can find genuine parts in our replacement parts collection, and our maintenance guide walks you through the simple checks that keep everything in good order.
Can I pass my warranty on to someone else?
No. Our warranty applies to the original purchaser. If you are buying a scooter second hand, it is worth bearing in mind that the warranty will not transfer to you.
How do I make a warranty claim?
Get in touch with our customer care team through our contact form. Tell us your order details and describe the fault, and we will guide you through the next steps. Photos or a short video of the issue can help us understand what is happening.
If you bought your scooter from another retailer, we will do our best to help, but your first point of contact for a claim may be the retailer you bought it from.
What if my scooter is out of warranty?
We can still help. For out-of-warranty repairs, we will always give you a quote before any work starts, so there are no surprises. If you decide not to go ahead after we have inspected your scooter, a £20 inspection fee applies. A £30 collection and redelivery charge may also apply.
Find out more about where and how we carry out repairs on our repair centres page.
Is my battery covered?
Faults with the battery are covered in the same way as other non-consumable parts. Natural battery degradation is not. Like every lithium-ion battery, yours will gradually hold a little less charge over its life, and that is normal rather than a fault.
Can I ride in the rain without affecting my warranty?
Our warranty covers water ingress faults when your scooter has been used and maintained in line with our guidance. Check your user manual for how to ride and care for your scooter in wet conditions, and always ride with extra care when surfaces are slippery.
We hope this guide answers your questions about electric scooter warranties. If there is something we have not covered, please get in touch with our customer care team and we will be glad to help.
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