Xiaomi M365 Electric Scooter

Our Xiaomi M365 electric scooters come with a 2-year UK warranty, (unlike many imports that have to be returned to Europe or China for warranty issues).

Xiaomi M365 facts

• The World's best selling electric scooter
• Our most reliable electric scooter
• Great build quality
• Easy to use
• Easy to start
• Fun to ride
• Looks good
• Good for the environment
• Amazing value for money

Swift, accessible, attractive and great value, it's not hard to see why the Xiaomi M365 is a worldwide bestseller.

It’s popular for a reason
With a top speed of 15mph, you'll cover 2 miles in just 8 minutes – 20 minutes faster than walking. Air-filled tyres mean the Xiaomi M365 makes most surfaces feel silky smooth (remember to add tyre sealant to prevent punctures). An eco-mode makes your battery last longer, so you'll travel further on less power.

Warranty Info

What the Warranty Covers, and for how long? 

The full scooter is covered, including the electronics and battery, for 2 years from purchase.

Who Is the Warranty Provider? 

The warranty is backed by the manufacturer, Xiaomi, however the work is done by a partner based in the UK called SBE. 

How Can a Customer Claim on the Warranty? 

Contact Pure Electric by calling 01458 333888 or via email help@pureelectric.com. 

The warranty work is completed by Xiaomi, however Pure Electric offer guidance and support through Xiaomi’s warranty process to ensure our customers receive the quickest and best service possible.

T&Cs  

We have made special efforts to review all our third-party warranty policies to guarantee customers receive the most reliable advice before purchasing. We feel it is important to outline the following terms for Xiaomi.

The warranty may be void if:

• The scooter has not been maintained – for example unchanged punctures and missing parts 
• The scooter has been misused - for example it has been ridden by a rider over the recommended weight

• The scooter has been serviced or modified by anyone other than an authorised partner 
• The scooter has been ridden in the rain or has any water ingress*

*Pure Electric Tip: this is the advice from Xiaomi manufacturer and must therefore be followed. In our experience, if you accidently get your scooter splashed then don’t panic, this is not always enough to constitute water damage to your scooter. Xiaomi suggest you can ride through puddles (less than 2cm). However, we strongly advise you always take precautions keep your scooter dry. If you think this may be a problem, we suggest you consider one of our more weatherproof models instead: Boosted Rev or Segway Max.

Please note that these terms will be the same when purchasing a Xiaomi scooter from any other retailer website offering a 2-year manufacturer’s warranty.

Manufacture Warranty Statement 

https://www.mi.com/uk/service/warranty?v=2#warrant  

Buying risks to avoid

There are three risks to avoid when buying a Xiaomi electric scooter, fakes, stolen goods and illegal imports.

• Fakes can of course be very unsafe and unreliable.
• Stolen goods may be repossessed or intercepted, leaving you with nothing to show for your money.
• Illegal imports won’t carry a UK warranty and you may be liable for unexpected import duty costs.

There are four simple checks we recommend to avoid these risks:

• Is the retailer you’re buying from adding VAT to your purchase? If not, it’s likely they’re selling stock not approved for sale in the UK.
• Some websites state ‘UK stock’ even when they’re selling stock imported from elsewhere. Ask whether the retailer’s Xiaomi stock has been bought from Ingram Micro, the only official UK importer of Xiaomi Electric Scooters.
• Does the scooter and its box carry a CE mark? This will be clearly displayed on a sticker on the outside of the box and on a sticker placed on the scooter itself. If the box and scooter don’t have a CE mark, it means the scooter hasn’t been checked to ensure it meets EU safety, health or environmental requirements.
• Does the retailer look credible? Simple checks we would recommend include:
  -Check for a VAT number displayed on the bottom of every page of the retailer’s website
  -Check whether they have a physical office or shop location
  -Check their online presence, does their website look professional and do they have a professional looking social media presence
  -Check third party reviews. A strong Trustpilot rating is a simple way to check other customers’ experience.

At Pure Electric, we guarantee every product we sell is sourced direct from the manufacturer and is approved for sale in the UK. This also means every Xiaomi M365 scooter we sell comes with a full 2 year UK warranty.

Important details you need to know

• Manufacturer-recommended maximum rider weight: 100kg. Heavier Riders: Click Here
• Manufacturer recommended rider age: 16 years +
• If you’re looking for longer range or more uphill power, then the Xiaomi Pro is a great alternative.