Pure Electric Scooter Warranty

What is the warranty cover?

Your purchase of this scooter includes a 12-month warranty against original defects in material and workmanship from the date of receipt. This covers the cost of labour and parts required to maintain your scooter in proper working order for the 12 month warranty period. Please retain your proof of purchase for reference when making enquires on this warranty.

The warranty covers use during light rain and riding through puddles on the ground, but not soaking in water or exposure to strong rain for prolonged periods of time. Use in these conditions will invalidate the warranty.

    What does the warranty exclude?

    Consumable items are not included as part of your warranty. These are outlined below:

    • Inner tubes
    • Tyres
    • Rubber foot rest
    • Handlebar grips
    • Brake cables
    • Brake pads
    • Paint
    • Rubber bungs

    You cannot use your warranty if:

    • The requested work is to repair consumable items which are not covered by warranty.
    • The part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in the manual, included but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage may invalidate a warranty claim.
    • The submitted repair work is needed due to the scooter having been involved in an accident or reckless/intentional damage.
    • The requested work is to repair normal wear and tear, surface or cosmetic damage.

    The opening, disassembly or modification of the scooter will invalidate the warranty.

    This includes but is not limited to:

    i) modifying with non-licensed or non-original parts or by a non-licensed person.

    ii) using third party tyres, including solid tyres.

    iii) modifying any piece of software or hardware that forms part of the scooter.

    If your scooter needs a service, email the Pure Electric Helpdesk so we can discuss the available options. If your scooter is registered under warranty, and is covered for repair, it will be repaired at no cost.

    How do I make a claim?

    To make a claim please contact us at Pure Electric on help@pureelectric.com or visit our Pure Electric store.