The requested work is to repair consumable items which are not covered by the warranty.
The part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in this manual, including but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage may invalidate a warranty claim.
The submitted repair work is needed due to the scooter having been involved in an accident or reckless / intentional damage.
The requested work is to repair normal wear and tear, surface or cosmetic damage.
You cannot use your warranty without original proof of purchase that validates the scooter’s warranty duration by way of serial number and date on that proof of purchase.The opening, disassembly or modification of the scooter with non-licensed or non-original parts or by a non-licensed person will invalidate the warranty. If your scooter needs a service, call the Pure Electric Helpline so we can discuss the available options. If your scooter is registered under warranty, and is covered for repair, it will be repaired at no cost.