Pure Air Warranty
Validate your warranty for the Pure Air & Pure Air Pro by completing the registration form below.
Warranty information
Your purchase of this scooter includes a 12 month warranty against original defects in material and workmanship from the date you physically receive the scooter. This covers the cost of labour and parts required to maintain your scooter in proper working order for the 12 month warranty period. Please retain your proof of purchase for reference when making enquiries on this warranty.Original warranty may be transferred to a new owner providing all original proof of purchase is transferred to the new owner. The warranty period remains as 12 months from the original delivery date.Consumable items are not included as part of your warranty. These are outlined below for your clarification.
• Tyres
• Inner tubes
• Rubber foot rest
• Handlebar grips
• Brake cables
• Brake pads
• Paint
• Rubber bungs
When you will not be able to use your warranty
The requested work is to repair consumable items which are not covered by the warranty.
The part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in this manual, including but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage may invalidate a warranty claim.
The submitted repair work is needed due to the scooter having been involved in an accident or reckless / intentional damage.
The requested work is to repair normal wear and tear, surface or cosmetic damage.
You cannot use your warranty without original proof of purchase that validates the scooter’s warranty duration by way of serial number and date on that proof of purchase.
The opening, disassembly or modification of the scooter will invalidate the warranty.
This includes but is not limited to:
i) Modifying with non-licensed or non-original parts or by a non-licensed person.
ii) Using third party tyres, including solid tyres.
iii) Modifying any piece of software or hardware that forms part of the scooter.
If your scooter needs a service, email the Pure Electric Helpdesk so we can discuss the available options. If your scooter is registered under warranty, and is covered for repair, it will be repaired at no cost.
