Ordering & Delivery
Due to COVID19 dispatch and delivery dates could be impacted
Due to Covid-19 our couriers are are experiencing extremely high volumes and reduced staff that has caused delays within their network. We are working hard to ensure all orders arrive in a prompt and timely manner.
Please allow a 3-5 working day delivery time.
** FREE NEXT WORKING DAY DELIVERY ON ALL ORDERS OVER £100 **
All our electric scooters are sent out with next working day delivery as standard.
The usual price for UK delivery is £4.99.
Deliveries are made Monday to Friday. Note: you will receive a shipping confirmation email after 2pm on the day after you order. This will contain your tracking information.
If you order before 2pm – Monday to Thursday, your electric scooter order will be dispatched same-day and you will receive it the next business day. Orders placed on Friday to Sunday, will be dispatched Monday, delivered to you on Tuesday.
Please note, we do not dispatch orders on the weekend.
Please be aware that Next Day Working Delivery is NOT guaranteed to the following destinations: Scottish Highlands.
Signed for deliveries
All electric scooter orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. All electric scooter deliveries will need to be signed for, whether yourself, household member or a neighbour.
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.
The electric scooter will be returned to Pure Scooters if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.
Pure Scooters reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped.
If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we cannot be held responsible for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their cost.
Original box and packaging
Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.
We cannot accept any electric scooter returns without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it. If necessary, we can provide a new box at a cost of £25. So please keep the electric scooter box safe.
International Ordering & Delivery
At this moment we only take orders from the UK, but will be very soon delivering across Europe.