Ninebot Electric Scooter Warranty

What is the warranty cover?

The full scooter is covered including the electronics and battery, for 2 years from purchase.

Who is the warranty provider?

The warranty is backed by the manufacturer, Segway, however the work is done by a partner based in the UK called Sertec.

What does the warranty exclude?

The warranty is void if:
  • The scooter has been ridden in the rain or has any water ingress
  • The scooter has not been maintained such as unchanged punctures and missing parts
  • The scooter has been misused for example has been ridden by a rider over the recommended weight
  • The scooter has been serviced or modified by anyone other than an authorised partner

More information

For more information and full terms and conditions please visit the manufacturer https://uk-en.segway.com/after-sales-service

How do I make a claim?

Customer contacts Sertec by calling 0203 192 1421 or via Segway-UK@sertec360.com