Ninebot Electric Scooter Warranty
What is the warranty cover?
The full scooter is covered including the electronics and battery, for 2 years from purchase.
Who is the warranty provider?
The warranty is backed by the manufacturer, Segway, however the work is done by a partner based in the UK called Sertec.
What does the warranty exclude?The warranty is void if:
- The scooter has been ridden in the rain or has any water ingress
- The scooter has not been maintained such as unchanged punctures and missing parts
- The scooter has been misused for example has been ridden by a rider over the recommended weight
- The scooter has been serviced or modified by anyone other than an authorised partner
For more information and full terms and conditions please visit the manufacturer https://uk-en.segway.com/after-sales-service
How do I make a claim?
Customer contacts Sertec by calling 0203 192 1421 or via Segway-UK@sertec360.com