Giant Electric Bike Warranty

What does the warranty cover? 

Giant warrants for the original owner only the frame, rigid fork, or original component parts of each new Giant brand bicycle to be free from defects in material and workmanship for the following specified periods:

Warranty of lifetime for:

  • The bicycle frame, except on models intended for downhill purposes.

Warranty of ten years for:

  • Rigid forks

Warranty of three years for:

  • Frames on models intended for downhill purposes

Warranty of two years for:Giant branded wheels

  • Electric bike unit components (motor, battery etc)
  • Giant Dropper seatposts

Warranty of one year for:

  • Paint finish and decals.
  • All other original parts, including rear shock linkages, but excluding non-Giant brand parts, suspension forks, and rear shock absorbers. (All non-Giant brand parts, suspension forks, and rear shock absorbers shall be covered exclusively by the stated warranty of their original manufacturer)

What does the warranty exclude?

The above warranty, or implied warranty, does not cover: Normal wear and tear on parts such as tyres, chains, brakes, cables and gearwheels in situations where there are no assembly or material defects. Bicycles serviced by other than an Authorised Giant Retailer. Modifications from the original condition. For more info, please visit: https://www.giant-bicycles.com/gb/warranty

More information 

Please visit https://www.giant-bicycles.com/gb/warranty for more warranty details.

How to make a claim

To make a claim please contact us at Pure Electric on help@pureelectric.com or visit your nearest Pure Electric showroom