E-Bike and E-Scooter Care Pack Terms and Conditions

E-Bike and E-Scooter Service Packs are only available for e-bikes and e-scooters purchased from Pure Electric.

E-Bike and E-Scooter Service Packs can be purchased online at pureelectric.com or in UK Pure Electric stores within the same transaction as an e-bike or e-scooter, or in store within 30 days of your original order. Service Packs cannot be ordered online post vehicle purchase. For E-Bike & E-Scooter Service Packs bought post-vehicle purchase, customers must bring their e-scooter or e-bike to a UK store for the individual serial/frame number to be recorded for their Service Package certificate (see below) and the vehicle's condition to be checked. We reserve the right to not sell Service Packs for vehicles that have been mistreated in their initial 30 days.

E-Bike and E-Scooter Service Packs are not available to those using their pedal bike or electric bike for commercial use.

E-Bike and E-Scooter Service Pack services can only redeemed in UK stores and not online at pureelectric.com.

At the point of e-scooter or e-bike and Service Pack purchase, the vehicle serial or frame number will be identified and recorded on a Service Pack Certificate to be sent to customers by email within seven days. The Service Pack can be applied on that product and cannot be transferred to any other bike, e-bike or e-scooter. E-Bike & E-Scooter Service Packs can only be redeemed by an individual in possession of a Service Pack Certificate showing a serial / frame number that corresponds to their e-scooter or e-bike.

E-Bike and E-Scooter Service Packs include the following features, which are available for 12 months from the date of purchase:

  • Free labour on puncture repairs
  • Free fitting of all parts and accessories
  • One e-scooter service or one silver service for e-bikes
  • Free brake adjustments for e-bikes and e-scooters
  • Free gear adjustments for e-bikes

E-Bike and E-Scooter Service Packs do not include the cost of any parts, accessories or hydraulic brake bleeding.

Pre-booking of any e-bike or e-scooter servicing, repair or fitting may be required, please contact your local store.