OUR STORES REMAIN OPEN for sales, servicing & click & collect. View our Covid-19 safety measures.

covid-19 safety measures
covid 19 safety measures

Pure Electric and Covid-19 FAQs

Pure Electric and Covid-19 FAQs

Pure Electric and Covid-19 FAQs

Are your stores still open?

 

Pure Electric is known as an ‘essential retailer’, which means that, following UK Government guidance, our stores in England, Wales and Scotland remain open through national lockdowns and any tiered regional restrictions.

 

We take hygiene and safety seriously, and we have procedures in place to best ensure that you remain safe when you visit us.

 

Our opening hours remain unchanged, but this is under constant review as we prioritise safety to both customers and colleagues.  

 

What measures are in place to safeguard store visitors?

 

We have set up a series of measures to help ensure everyone’s safety when visiting a Pure Electric store.  

 

  • We adhere to the two-metre social distancing rule at all times
  • We have installed screens at checkout 
  • We offer contactless email receipts
  • There is easy access to antibacterial gel  
  • Masks must be worn at all times by customers and colleagues
  • Unfortunately, fitting rooms are closed and clothes and helmets cannot be tried on 
  • E-bikes are thoroughly cleaned with anti-bacterial solution after each test ride
  • We control the numbers of people entering the store at any one time
  •  

Exceptions 

 

Local stores may be subject to locally-enforced guidelines, or more stringent measures designed to ensure safety.

 

Currently, our Liverpool store operates a ‘closed door’ policy, allowing customers in and out individually to stay within its safe maximum capacity.

 

 Last updated: 02/12/2020 

Can I just walk in for a repair?

 

Subject to availability, you can walk in for an e-bike or e-scooter repair or service. If you’d like to book in, you can do so by contacting your local store here.

 

Do I need to wear a mask in store?

 

Yes, all customers must wear a mask in store in line with government guidelines (unless they are exempt).  

 

How long will these measures be in place?

 

We will adhere to the latest UK Government guidelines and keep our measures (and application of them) under constant review to maximise customer and colleague safety. The date that these measures will come to an end is unknown. 

 

Can I still test ride an e-bike?

 

Yes, e-bike test rides are still available (subject to store stock). Our test e-bikes are thoroughly cleaned with anti-bacterial solution after each test ride.

 

If you know which e-bike you’d like to test, you can contact your local store to make sure that we have it available.

 

Can I try on clothing and helmets?

 

Unfortunately, we have had to close fitting rooms and you cannot try on clothing or helmets at this time.

 

However, our in-store staff will be able to advise on the best fitting size for you, depending on your measurements. Please bring your approximate measurements with you as we’ll beunable to measure you in store.

 

Are online orders affected?

 

Our online store remains open. While we are operating with COVID-safe measures at our warehouses, our ordering and dispatch process is unaffected.  

 

The vast majority of our orders continue to be delivered within expected delivery times, but our carrier services may be subject to delays due to increased demand.

 

Is my carrier and package COVID-safe?

 

We use carriers that adhere to UK Government guidelines. They offer contactless delivery, with no signatures required at point of delivery to minimise contact.

 

Given the high value nature of some orders, we strongly recommend that you enter your mobile number at checkout in order to receive tracking updates.

 

If your delivery destination is difficult to locate, we also recommend leaving additional delivery instructions to help ensure safe contactless delivery.

 

Can I still Click & Collect?

 

Yes, you can still purchase online and collect in store for FREE. Just select ‘Click & Collect’ at checkout, choosing your local store, and we’ll be in touch with you when your product is ready to be collected.

 

Visit our store locator to find your local store.

 

Ordering in time for Christmas

 

While delivery times currently remain unaffected in the vast majority of cases, because of the fluid nature of COVID-19 and the restrictions placed on us all, we recommend placing your order as soon as possible to ensure arrival in time for Christmas.  

 

Items bought between 16th November – 31st December 2020, can be returned up until 30th January 2021 with our extended return policy. This means that you have until 30th January to notify us of your desire to return your product to us*.

 

*Products must be in “as new” condition, unridden, with all parts, manuals and accessories included in the original box and packaging. Terms and conditions apply – for more information about returns, see “Changed your mind – 30 days Returns Policy”.

 

Are your stores still open?

 

Pure Electric is known as an ‘essential retailer’, which means that, following UK Government guidance, our stores in England, Wales and Scotland remain open through national lockdowns and any tiered regional restrictions.

 

We take hygiene and safety seriously, and we have procedures in place to best ensure that you remain safe when you visit us.

 

Our opening hours remain unchanged, but this is under constant review as we prioritise safety to both customers and colleagues.  

 

What measures are in place to safeguard store visitors?

 

We have set up a series of measures to help ensure everyone’s safety when visiting a Pure Electric store.

 

  • We adhere to the two-metre social distancing rule at all times
  • We have installed screens at checkout 
  • We offer contactless email receipts
  • There is easy access to antibacterial gel  
  • Masks must be worn at all times by customers and colleagues
  • Unfortunately, fitting rooms are closed and clothes and helmets cannot be tried on 
  • E-bikes are thoroughly cleaned with anti-bacterial solution after each test ride
  • We control the numbers of people entering the store at any one time

 

Exceptions

 

Local stores may be subject to locally-enforced guidelines, or more stringent measures designed to ensure safety.

 

Currently, our Liverpool store operates a ‘closed door’ policy, allowing customers in and out individually to stay within its safe maximum capacity.

 

 Last updated: 02/12/2020 

Can I just walk in for a repair?

 

Subject to availability, you can walk in for an e-bike or e-scooter repair or service. If you’d like to book in, you can do so by contacting your local store here.

 

Do I need to wear a mask in store?

 

Yes, all customers must wear a mask in store in line with government guidelines (unless they are exempt).

  

How long will these measures be in place?

 

We will adhere to the latest UK Government guidelines and keep our measures (and application of them) under constant review to maximise customer and colleague safety. The date that these measures will come to an end is unknown. 

 

Can I still test ride an e-bike?

 

Yes, e-bike test rides are still available (subject to store stock). Our test e-bikes are thoroughly cleaned with anti-bacterial solution after each test ride.

 

If you know which e-bike you’d like to test, you can contact your local store to make sure that we have it available.

 

Can I try on clothing and helmets?

 

Unfortunately, we have had to close fitting rooms and you cannot try on clothing or helmets at this time.  

However, our in-store staff will be able to advise on the best fitting size for you, depending on your measurements.

 

Please bring your approximate measurements with you as we’ll be unable to measure you in store.

 

Are online orders affected?

 

Our online store remains open. While we are operating with COVID-safe measures at our warehouses, our ordering and dispatch process is unaffected.

 

The vast majority of our orders continue to be delivered within expected delivery times, but our carrier services may be subject to delays due to increased demand.  

 

Is my carrier and package COVID-safe?

 

We use carriers that adhere to UK Government guidelines. They offer contactless delivery, with no signatures required at point of delivery to minimise contact.

 

Given the high value nature of some orders, we strongly recommend that you enter your mobile number at checkout in order to receive tracking updates.

 

If your delivery destination is difficult to locate, we also recommend leaving additional delivery instructions to help ensure safe contactless delivery.

 

You can find our carrier’s COVID-safe policies here:

Can I still Click & Collect?

 

Yes, you can still purchase online and collect in store for FREE. Just select ‘Click & Collect’ at checkout, choosing your local store, and we’ll be in touch with you when your product is ready to be collected.

 

Visit our store locator to find your local store.

 

Ordering in time for Christmas

 

While delivery times currently remain unaffected in the vast majority of cases, because of the fluid nature of COVID-19 and the restrictions placed on us all, we recommend placing your order as soon as possible to ensure arrival in time for Christmas.  

 

Items bought between 16th November – 31st December 2020, can be returned up until 30th January 2021 with our extended return policy. This means that you have until 30th January to notify us of your desire to return your product to us*.

 

*Products must be in “as new” condition, unridden, with all parts, manuals and accessories included in the original box and packaging. Terms and conditions apply – for more information about returns, see “Changed your mind – 30 days Returns Policy”.

 

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