Safety Notice:
Action required, important information regarding Pure Advance, Pure Advance+, and Pure Advance Flex e-scooters
The Issue
We have been notified by a few customers of a potential problem with the toggle that is used to release and fold the handlebars. If the problem exists in a product and subsequently the handlebars do fold whilst riding, this could cause an accident.
While this issue affects only a very small number of e-scooters, your safety is our main priority.
What you need to do
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We advise that you stop riding your e-scooter immediately if it is from the above range of products and check it for this potential issue
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To help you with this process, we have prepared a short instructional video that provides guidance on how to check your e-scooter
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To access this video, please sign up below
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We urge you to watch this video as soon as possible to determine whether your e-scooter is affected.
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If after watching the video you do not feel comfortable to make this assessment yourself or you discover that your e-scooter may be affected by this issue, we are here to assist you
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