Action required, important information regarding Pure Advance, Pure Advance+, and Pure Advance Flex e-scooters
We have been notified by a few customers of a potential problem with the toggle that is used to release and fold the handlebars. If the problem exists in a product and subsequently the handlebars do fold whilst riding, this could cause an accident.
While this issue affects only a very small number of e-scooters, your safety is our main priority.
What you need to do
We advise that you stop riding your e-scooter immediately if it is from the above range of products and check it for this potential issue
To help you with this process, we have prepared a short instructional video that provides guidance on how to check your e-scooter
To access this video, please sign up below
We urge you to watch this video as soon as possible to determine whether your e-scooter is affected.
If after watching the video you do not feel comfortable to make this assessment yourself or you discover that your e-scooter may be affected by this issue, we are here to assist you
Please contact us via the email you recieve from signup
If your product is affected
We will arrange for a hassle-free replacement of your product at no cost. Your safety is of paramount importance to us, and we are committed to resolving this matter promptly and efficiently.