Cube Touring Hybrid Pro 500 Electric Hybrid Bike - 2021

Warranty Info

Your CUBE bike is warranted to be free from manufacturing defects for 2 years with effect from the date of sale. In addition, Cube provide their customers with the following warranty in the event of frame breakage outside the statutory warranty period as follows:

For all frames and rigid forks from model years 2011 and older Cube guarantee from the date of sale from the dealer:

Aluminium 5 Years Guarantee
Titanium 5 Years Guarantee
Carbon, Alu-Carbon 2 Years Guarantee

For all frames and rigid forks from model year 2012 Cube guarantee from the date of sale from the dealer:

Aluminium 6 Years Guarantee
Carbon, Alu-Carbon 3 Years Guarantee

If a break occurs during this period (from date of sale), Cube will replace the frame with the same or similar. This warranty applies only to the frame. The cost of components necessary for the frame's function (e.g. seat post, derailleur, handlebar and stem, suspension fork …), even where a replacement frame necessitates replacement of some or all of these components, must be borne by the customer.

Exclusions: 

For all EPO 2011/2012 series Pedelecs with goSwiss rear wheel hub drive Cube grant a 2 year warranty for display, engine and battery. Warranty for the battery is limited to 1000 charge cycles with a remaining capacity of up to 80%. For Pedelec models built after 2013 Cube grant a 2 year warranty beginning with the date of sale. Cube ask you to inform the customer about exclusions and limitations in order to avoid any future misunderstandings. For our Hybrid Pedelec model frames the general CUBE warranty and guarantee conditions apply. For the Bosch motor and its associated components Bosch's own warranty conditions apply. Details about the Bosch system, the Bosch warranty and any limitations and conditions can be found in the Bosch manual which is enclosed with the bike. Any warranty claim relating to the Bosch motor must be processed via the Bosch service scheme.

How to make a claim

Customer contacts Pure Electric at help@pureelectric.com

For more warranty information please click here.

Electric Bike Delivery - up to 5 working days

UK and Northern Ireland  - Free 

Republic of Ireland  - £9.99

Please note: Accessories ordered with e-bikes may come in separate deliveries.

Store Click & Collect
Not around to accept a delivery? We offer Free click & collect in all our UK stores. Simply purchase your item online to secure stock and collect it from your local Pure Electric store.

Your order will be ready within 5 working days and we’ll be in touch when it's available to collect.

International Ordering & Delivery
We currently only take orders from the UK and Ireland. Please see our Ordering & Delivery page for more details.

Built & Ready To Ride

When you order an e-bike from us, it’ll be built and inspected by a qualified member of the Pure Electric team before being boxed up and sent to you. Once delivered, all you’ll need to do is use the supplied Pure Electric multitool to straighten the handlebars and attach the pedals.

Returns

You have 30 days from the date in which your product has been delivered to return your product.

To obtain a full refund, the goods must be returned in an “as new” condition, unridden with all parts, manuals and accessories included in the original box and packaging.

To find out more information and how to return your items please visit our returns page.

Store stock

Please contact us on help@pureelectric.com to see if there is stock available in one of our stores. Unfortunately we are unable to reserve store stock, this is available on a first come, first-serve basis.